Wrong item sent. After initial fear that I had been scammed I got to enjoy the frustration of jumping thru their hoop of fire to return the wrong product on my nickle while waiting for the correct product to be shipped. It took numerous emails to complete the transaction (which they said confused them even though both different emails were listed for customer support). The $2.00 they eventually refunded to me did not cover my out-of-pocket costs nor compensate for my effort to comply with their requirements and a follow-up reminder to them to do their job as promised. While they apologized at every turn (and there were many apologies) they eventually completed the transaction. My impression was this happens a lot to them as they had a full page procedure for me to follow on my end and appeared to be inept and off-guard on their end.Get more detail about TurboTax Deluxe 2002.
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